Question 1

What are check-in and out times

Accepted Answer

Check-in is anytime after 2 pm and check-out anytime before 10am

* Please respect these times as the cleaner needs to prepare the unit for the next guest

Question 2

Direction to Chakas Cove

Accepted Answer

A google maps link will be added to your check-in message

from JHB:
Take N3 to Durban, take N2 towards Ballito. 
 
from Durban
Take N2 to Ballito
 
Chakas Cove
Take N2 past Ballito (from Durban side) to Umhlali offramp. Cross back over freeway and head towards ocean. Chakas Cove is the last complex on right before you hit ocean drive.
https://goo.gl/maps/uJvTPa5zRXN2

Question 3

Where are your key collection details sent?

Accepted Answer

Sent in your check-in message.

Question 4

Gate access instructions?

Accepted Answer

Use the gate code in your check-in message.

Question 5

House Rules

Accepted Answer

No pets allowed
No smoking allowed in-doors. Please use balcony
No load music
No visitors allowed to stay overnight
No use of illegal drugs
Please replace any items broken before check-out
Please don't place any wet sandy clothing in washer or dryer

Question 6

Where do you park

Accepted Answer

Check your check-in message. Parking diagram there. Bays numbered, near your apartment. 97 and 105. Top parking lot. Visitor parking limited in peak season.

Question 7

Emergency Numbers

Accepted Answer

Fire: 10111
Ambulance: 082911
Police: 10111
Nearest Hospital: Netcare
Address: Kirsty Cl, Dolphin Coast, 4420
Tel: 032 946 6700
Website: http://www.netcare.co.za

Question 8

Cleaning and laundry basics?

Accepted Answer

Starter supplies only. Bring extra detergent, toilet paper and refuse bags.

Question 9

How do you get to the beach

Accepted Answer

Pool area or main gate. Use your tag. Units 54, 33, 10. Pedestrian beach gate.

Question 10

Self -Catering

Accepted Answer

Chakas Cove is a self-catering unit. I suggest bringing as much food and supplies as possible from home, especially coffee, milk, sugar, toilet paper and garbage bags, unless you plan on eating out. Local supplies can be a lot more expensive.

If you plan to use the complex braai, bring charcoal/wood and matches.

Each apartment has a gas braai on the balcony for your convenience.

For longer stays, extra toilet paper and garbage bags will be needed. Get these when you do your shopping.

Question 11

To Do in and Around Ballito/Restaurants

Accepted Answer

Please visit these pages on this website for an extensive list of things to do and places to eat.

Question 12

Host Details

Accepted Answer

Marianna 
Cell: 083 460 8707
email: bookings@hiltonholidayhomes
www.hiltonsholidayhomes.co.za

Question 13

TV and DSTv Trouble Shooting

Accepted Answer

Is TV switched on 
Is remote working and batteries not flat 
Is DSTv on (green light) 
Did you try and change the source on remote. Source must be correct  
Have any plugs or wires been unplugged or turned-off? 
We have holiday package, so not all channels work. Did you check other channels? 
Tv is connected to WiFi, does WiFi work? 
Does Netflix or other SMART Tv options work? 
What message do you get on the Tv? 
PLEASE NOTE should a technician be sent out and the fault is with any of the above - a call out fee will be charged to the Guest

Question 14

Wi-Fi access?

Accepted Answer

Yes. Your Wi-Fi details in your check-in message.

Question 15

What beach access is closest to Chakas Cove

Accepted Answer

Beach access is nearby. Follow the check-in directions and local access points around the complex.

Question 16

Is the apartment serviced during my stay

Accepted Answer

No daily service by default. For longer stays, extra cleaning can be arranged if needed.

Question 17

Can I request early check-in or late check-out

Accepted Answer

Subject to availability only. Request in advance. Confirmation needed.

Question 18

Linen and towels included?

Accepted Answer

Yes. Linen and towels supplied for your stay.

Question 19

Is there backup power during load shedding

Accepted Answer

Varies by unit. Confirm before booking if backup power is important to you

Question 20

What should I bring for self-catering

Accepted Answer

Food drinks coffee milk sugar toiletries extra toilet paper and garbage bags. Charcoal and matches if using the braai

Question 21

Is daily housekeeping included

Accepted Answer

No daily service by default. Extra cleaning or linen change by request only

Question 22

How many guests can each unit sleep

Accepted Answer

Depends on the apartment. 2 or 3 bedrooms. Confirm the exact sleeping setup before booking

Question 23

Are children welcome

Accepted Answer

Yes. Family friendly. Cot or high chair requests by arrangement

Frequently asked questions