Question 1

What are check-in and out times

Accepted Answer

Check-in is anytime after 2 pm and check-out anytime before 10am

* Please respect these times as the cleaner needs to prepare the unit for the next guest

Question 2

Direction to Chakas Cove

Accepted Answer

A google maps link will be added to your check-in message

from JHB:
Take N3 to Durban, take N2 towards Ballito. 
 
from Durban
Take N2 to Ballito
 
Chakas Cove
Take N2 past Ballito (from Durban side) to Umhlali offramp. Cross back over freeway and head towards ocean. Chakas Cove is the last complex on right before you hit ocean drive.
https://goo.gl/maps/uJvTPa5zRXN2

Question 3

Key Pick-up

Accepted Answer

Key instructions will be included in your check-in email and phone call

Question 4

Arriving at the from gate?

Accepted Answer

Use the remote to open gate. Red bottom for sea-side complex and White for back -side complex

Question 5

House Rules

Accepted Answer

• No pets allowed
 • No smoking allowed in-doors. Please use balcony
 • No load music
 • No visitors allowed to stay overnight
 • No use of illegal drugs
 • Please replace any items broken before check-out
 • Please don't place any wet sandy clothing in washer or dryer

Question 6

Parking

Accepted Answer

Please refer to diagram added to your check-in message.

Parking bays are numbered and near apartment. Please look out for them.

(parking for 97 and 105 are located in the top parking lot) 
 
PS: Visitor guest parking is limited during peak seasons

Question 7

Emergency Numbers

Accepted Answer

Fire: 10111
Ambulance: 082911
Police: 10111
Nearest Hospital: Netcare
Address: Kirsty Cl, Dolphin Coast, 4420
Tel: 032 946 6700
Website: http://www.netcare.co.za

Question 8

Cleaning and Laundry

Accepted Answer

The unit will be clean when you arrive. 2 toilet rolls, a fresh garbage bag and some dishwashing liquid is provided for your stay. I recommend bringing more of these items from home for longer stays.
 
Sally, cleaning supervisor will visit you in the morning (if you in). Please ask her if you need extra toilet paper or garbage bags

The washer and dryer is STRICTLY for housekeeping use only. Sally can offer extra cleaning services if you desire. PLEASE ASK

For laundry, there is a laundromat in the complex

Question 9

Beach Access

Accepted Answer

You can access the beach through the pool area or main gate. Use the tag.  Unit 54/33/10 has a pedestian gate to the beach

Question 10

Self -Catering

Accepted Answer

Chakas Cove is a self-catering unit. I suggest bringing as much food and supplies as possible from home, especially coffee, milk, sugar, toilet paper and garbage bags, unless you plan on eating out. Local supplies can be a lot more expensive.

If you plan to use the complex braai, bring charcoal/wood and matches.

Each apartment has a gas braai on the balcony for your convenience.

For longer stays, extra toilet paper and garbage bags will be needed. Get these when you do your shopping.

Question 11

To Do in and Around Ballito/Restaurants

Accepted Answer

Please visit these pages on this website for an extensive list of things to do and places to eat.

Question 12

Host Details

Accepted Answer

Marianna 
Cell: 083 460 8707
email: bookings@hiltonholidayhomes
www.hiltonsholidayhomes.co.za

Question 13

TV and DSTv Trouble Shooting

Accepted Answer

• Is TV switched on 
 • Is remote working and batteries not flat 
 • Is DSTv on (green light) 
 • Did you try and change the source on remote. Source must be correct  
 • Have any plugs or wires been unplugged or turned-off? 
 • We have holiday package, so not all channels work. Did you check other channels? 
 • Tv is connected to WiFi, does WiFi work? 
 • Does Netflix or other SMART Tv options work? 
 • What message do you get on the Tv? 
 • PLEASE NOTE should a technician be sent out and the fault is with any of the above - a call out fee will be charged to the Guest